Frequently Asked Questions

Everything you need to know about shopping with White Donkey

What are your shipping rates and delivery times?

We offer standard shipping across the country. Orders are typically processed within 1-2 business days, with delivery expected between 3-7 business days depending on your location.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with all tags attached to be eligible for a full refund.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

White Donkey accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we only ship to customers within the domestic region. We are working on expanding our logistics to support international orders in the near future.

How can I contact customer support?

Our team is here to help! You can reach us via the contact form on our website, through live chat during business hours, or by emailing support@whitedonkey.com.